Sunday, 29 July 2012

Update on my Rogers Service

Well I am happy to inform you that I now have both phones up and working. I did manage to get the everything setup. However, they failed to let me know ahead of time that I would have a $190 fucking phone bill. Apparently it had several activation fees and line setup fees.

Then I attempt to make a phone call to someone and it transfers me to the credit department. I asked why I was routed there instead of being able to make my phone call. The guy on the line proceeded to tell me that I had $700 in fees on my line. I LOST. MY. MIND. Literally after 11 and a half hours on the phone with these idiots and I apparently owe them $700!? When I just recieved my phones?! What on Gods green earth would make them think I would pay that?!

Finally after a half hour of "searching" (I've worked with there exact same billing system, you can find anything in 2 clicks or 5 min of reading....) the guy said there was 2 cancellation fees on the line and a note from the agent I had spoken to the other day that I called in, asked about a family plan and then said I wanted to cancel both lines. *Eye twitch* I politely informed the idiot I was speaking with that I called in to have my 2 lines put onto a family plan.... not to cancel them. He seemed to understand this, but then put me on hold for 10 minutes and came back to say he couldn't help me. He had to transfer me to another department. Sooooo I was transfered. That ate up another 20 minutes of my day and thankfully I managed to get an individual who hadn't been electrocuted multiple times as a child who fixed the issue.

All was well....                               ...

I was looking through my bill an happened to notice my first round of credits had not been applied. Curious, I called in and asked about them. I was then told that someone had LIED to me and the first round of credits never really existed. So instead of $180 in credits I was only getting $120. I was once again livid.... How can so many people screw up so badly SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO  many times.

I cannot begin to tell you how much I wish that I didn't have a contract with Rogers. As it stands my mother, brother, father and aunt have all ditched Rogers and I believe that I will be the next in line to leave this impressively terrible company. I also fully expect to see yet another comment from yet another Rogers representative telling my they apologize and that I can contact them via various social media outlets and unless they plan on offering me something physically tangible, such as you know... a REAL credit or free phone upgrade or etc. I DON'T GIVE A FURRY RATS ASS. Stop calling me with promotional offers, stop telling me your idiot customer service rep's are "Resolution Specialists." and go jump out a window.

I would like to thank the 2 decent agents I have spoken with.... and all the other decent rep's out there. It's not an easy job, especially when your co-workers are morons.

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